TERMS & CONDITIONS
01 / Commencements & Deposit Protocols
All commissions accepted by Provincial Upholstery require an advance, strictly non-refundable deposit ledger payment of exactly fifty per cent (50%) of the total quoted project contract value. Workshop staging schedule slots, timber component allocation, and material procurement pathways will not be activated under any circumstances until these deposit funds are fully cleared inside the Provincial Upholstery bank account.
Payment of a deposit invoice secures your exclusive bench-space allocation and triggers the immediate procurement of specialist heritage fills and custom materials. Therefore, all deposit payments are 100% non-refundable and non-transferable in the event of a project cancellation or indefinite postponement.
The remaining fifty per cent (50%) balance must be settled in full upon physical completion of the bench work, prior to any dispatch transport scheduling or atelier release.
02 / Structural Integrity, Timber Audits & Inherent Risks
Our traditional conservation atelier operates under deep structural guidelines. When an antique furniture skeleton enters our Welby workshop, it undergoes a comprehensive structural timber audit. If our master bench uncovering process reveals hidden historical joint degradation, internal cellular timber wood rot, or ancient carpentry misalignments that were invisible during initial specification, our studio reserves the absolute right to issue a supplementary technical remediation fee. No foundation spring lashing or horsehair matrix engineering will proceed until frame stability compliance is met.
Antique Framework Risks (Inherent Vice): Antique and heritage furniture naturally degrades with age. While we take every master-level precaution, Provincial Upholstery accepts no financial or legal liability for the structural failure or breakage of old timber rails, frames, or joints caused by hidden pre-existing conditions uncovered during the stripping process (such as old borer damage, dry rot, or degraded historical glues). Any essential timber stabilization found necessary after stripping will be quoted as an extra variation.
03 / Workshop Care & Liability Limits
Provincial Upholstery operates within an exclusive partner framework for all high-end textile allocations. All premium upholstery leathers, custom hand-dyed patinated skins, and museum-grade washed linens must be procured directly through our partner channel at Fernanda Studio to guarantee physical compliance and durability tolerances.
Third-party or client-supplied textiles are strictly excluded from our workshop floor unless explicitly signed off by our design director. Highly delicate, heavy-pile fabrics such as luxury velvet are explicitly barred from tailored loose cover templates.
While your precious heritage assets are inside our care, they are handled with the highest standards of master craftsmanship. However, our financial and legal exposures are strictly defined:
Workshop Liability Limit: Our liability for client assets while inside our workshop is strictly capped at the direct cost of physical repair or the baseline trade value of the unrestored item. We do not accept liability for sentimental, historical, or speculative premium valuations.
04 / Material Procurement & Specifications
05 / Transit & Transit Liabilities
Logistics, shipping, collection, and transport transit operations for fragile heritage assets are the sole commercial and financial responsibility of the client or the procuring interior architecture firm. While our studio maintains a secure, climate-controlled, state-of-the-art secure holding space during the active bench engineering phase, Provincial Upholstery accepts zero liability for structural or surface degradation sustained during third-party disposal, transit, or transport. Clients are required to maintain independent transit insurance validation across all high-value historical commissions.
06 / Completion, Storage & Uncollected Goods
Clients have 14 calendar days from the date the final completion notice and invoice are issued to collect their finished furniture or accept scheduled delivery.
Past 14 calendar days, a workshop storage fee of $120.00 AUD per week will be automatically added to the balance invoice to cover space encumbrance on our workshop floor.
In accordance with the Uncollected Goods Act 1995 (NSW), items left unpaid or uncollected past 60 days from the original completion notice will be legally treated as abandoned. Provincial Upholstery reserves the right to dispose of or sell these goods to recover our outstanding labor, workshop space, and material outlays.